Frequently Asked Questions
Here are some of the most common questions we get from applicants that want to learn more about working at AnswerHero.
Step 1: Apply Online
Please fill out the online application for the office you would like to work at. Keep a look out for emails from our HR system.
Step 2: Review
Our HR department reviews applications within 3-5 days. We may reach out to you via phone or whatsapp, keep a look out and be ready to answer.
Step 3: Interview
After a recruiter reaches out they may want to schedule an interview. These are conducted via phone or Zoom, we do not do preliminary interviews on-site.
Step 4: Decision
Once our interview cycle is complete we will notify applicants of our decision. We strive to notify all applicants of the decision within 24 hours of your interview.
No, we ask that all applicants please follow our hiring process by applying online. After applying we will be in touch with you.
Work-from-home is available to fully trained staff who meet our internal metrics and have the ability to work from home (quiet workspace, desk and chair, high-speed internet, and the ability to hardwire our equipment to your router.
Because we work with a range of small businesses across many different industries we must provide 24/7/365 coverage to our customers. We do, however, work as hard as we can to accommodate each person’s preferred schedule.
We do not provide transportation, but we do provide transportation subsidies to most staff.
Paid training is conducted at our offices, where each new hire is introduced to Answer Hero. Our training consists of instructor lead course, simulation and practice calls.
Yes, training is paid. We believe in investing in our employees. Your success is our goal.
AnswerHero is unique in this way: instead of being assigned to a specific campaign or account, you will be answering for many different small businesses with a heavy concentration of law firms and doctor’s offices. This means that instead of getting bored doing the same thing day-in and day-out, you will get a wide variety of experiences and callers.
When you apply through our platform you will get a call or email back in approximately 24 hours or the next business day, we value your time, and want to make sure to learn if you are a good fit as much as we are a good fit for you.
We offer paid time off and you get your birthday off, every year!
We abide by WHO and CDC guidelines with respect to social distancing, mask-wearing, and sanitation.