About Us
AnswerHero helps small and medium sized businesses answer their calls 24/7. Our staff is 100% bilingual and available 24/7/365 to make sure every call is answered, every time.
Our Mission
“To provide the highest quality bilingual answering service that helps grow your business by leveraging the very best in training, state-of-the-art technology, and a collaborative engagement with all our customers: big or small.”
Every day, our heroes answer calls from our clients in our comfortable and easily accessible offices or from home. During your shift you will be mainly on the phone speaking both English and Spanish with customers all over the United States who need to contact a business they work with such as their attorney, doctor, or a help desk technician.
To be effective as one of our virtual receptionists, you must have excellent questioning, listening, and comprehension skills. Our heroes must have both verbal and written and near-native English skills, with excellent soft skills including empathy, patience, kindness, and compassion.
Our Values
We believe strongly in being a H.E.R.O, that is why our team has over 100 virtual receptionists working daily in our 3 locations.
Our Values Are Positivity, Be The Example, Pursue Excellence, Be A HERO
A positive corporate culture is beneficial for everyone at every level of the company.
Be The Example is the Core Value that is most expected out of leaders and staff that have been with the company for a fair amount of time because new staff will always model their behavior after them.
In order to deliver this experience, we must commit ourselves to Pursue Excellence every day, at every turn, and at every opportunity.
Be A HERO means being
Helpful, Empathetic, Resourceful and Optimistic
Answering for small businesses is different than most, if not all, other call center work. Our job is listening to each caller, quickly understanding their needs, documenting the interactions, and dispatching the message to the appropriate person.
Why work with us
- We do not keep metrics such as call duration or first call resolution: our goal is to connect with each caller and help them to the best of our ability. We do not provide sales, telemarketing, collections, or technical support services to our customers.
- Our subscription-based business model allows us to sustain manageable growth year-over-year, which provides unparalleled stability for our employees instead of the far more common campaign-style business model of our competitors.
- Currently, we are supported by a team of over 100 employees spread across the United States, Costa Rica, and Honduras.
- Our virtual receptionists support our customers daily by taking their calls, sending them messages, qualifying leads, and even scheduling appointments in both English and Spanish. There are additional growth opportunities for advanced teams that handle medical scheduling.
Stability
We are not looking for seasonal hires. If you want to join the team and do well, you are here for the long run!
Positive Environment
We know everyone by name, we’re adamant about having a positive and inclusive environment where each person feels comfortable.
Competitive Salary
We provide industry-leading base salaries, performance bonuses, and other benefits.
Paid Training
We provide paid training from Day 1 at our convenently located offices.
Room for growth
We believe in promoting from within and we seek to support our team in their development.
Bonuses
Each month, if you achieve high scores, you will be eligible to get a bonus added to your monthly income.
Flexibility
We have flexible schedules (according to business needs) to accommodate all our clients across our offices.
Conveniently located
All our offices are located in places that can easily be reached by bus, car, walking or biking.
To be effective as one of our virtual receptionists, you must have excellent questioning, listening, and comprehension skills. Our heroes must have both verbal and written and near-native English skills, with excellent soft skills including empathy, patience, kindness, and compassion.
