Why Work With Us
Opportunity
Nearly all our support staff (QA, Training, Customer Care, etc.) were promoted from within AnswerHero due to their ability to use skills like empathy and efficiency to live up to our Core Values and deliver the best possible customer experience.
We believe in identifying talent, fostering development, and providing growth opportunities to everyone who has the talent and desire to grow their career.
Compensation
We strive to be a company where the very best want to work, and very few want to leave, providing real value to both our staff and our clients by providing a fair and competitive compensation and benefits package.
Our firm belief is that you can balance your time at work with the time you have to take care of your loved ones and do what you are passionate about.
Inclusive and Diverse
Having pride in your work and doing the right thing when no one is looking instills integrity and sets the team standard. We believe that every person is in control and deserves the opportunity and space to be themselves always.
We strive to have a safe and inclusive environment to focus on yourself and your work.
Answer Hero is a live call answering service and virtual receptionist company: we're a call center for small business. For over a decade we've been working with thousands of small businesses that are primarily based in the US.
About Us
AnswerHero helps small and medium businesses answer their calls 24/7. Our staff is 100% bilingual and available 24/7/365 to ensure we answer every call, every time.
Answering for small businesses is different than most, if not all, other call center work. Our job is to listen to each caller, quickly understand their needs, document the interactions, and dispatch the message to the appropriate person.
Our Mission: What it means to be HERO
Helpful
Being helpful, is to get the caller the information they need, by being thorough but also working quickly and efficiently while respecting their time.
Empathetic
We first listen, and acknowledge, that each caller’s needs are unique and require us to try and see things how they see them. With a foundation of empathy, we’re then able to help them the best we can.
Resourceful
Our calls are pretty short, usually just 2 – 3 minutes, which means it’s important to utilize all available resources to ensure the caller’s needs are met.
Optimistic
Being optimistic is about more than being positive, it´s about having and sharing with the caller, an uplifting sense of the future.
QUESTIONS?
Review our frequently asked questions or apply today and any questions you may have will be answered when one of our recruiters reach out during the review process.